Amy Ward
Amy Ward, Rothman Family Professor of Operations Management and Charles M. Harper Faculty Fellow, is the Wei Cai Faculty in Residence for Winter Quarter 2026. Amy Ward's research focuses on the approximation and control of stochastic systems, with applications to the service industry. Much of her past work has focused on the impact of customer impatience and abandonments on performance. Her more recent work investigates the interactions between behavioral incentives and operational efficiency in service systems.
Amy Ward